FAQ
The following are some common questions. If you can’t solve your questions, please contact us and we will answer your questions as soon as possible
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Are you a factory or a trading company?
We can offer HAPPC, KOSHER, HALAL certificates and so on.
How to get to your factory?
Our company is approx 1 hour’s drive far from Xinzheng airport. You could take direct flights or connecting flights to Xinzheng airport. And we’ll arrange to pick you up at the airport.
Can you offer some discounts?
Yes, based on your ORDER QUANTITY, we would apply for different discounts for you. Trust, we’ll always offer you the best price. Moreover, we also have the discount season (during Christmas season, New Year season, etc.) Please pay attention to our updated information on the website.
Do you have stock available?
Yes, for common products circulating in the market, we have finished products in stock. Please contact us for the newest stock information before you placing the order.
Do you have any inspection procedure before shipping?
Yes, our Q&C department will do 100% pre-checking for each batch of production before package and delivery.
How to complain and claim for the order?
For service complain, please send email to our service center: [email protected] For quality claims, please contact our sales directly and copy the email to [email protected] on the basis of photos , video and email etc within 60 days after the goods arrival port of destination. We will pay highly attention to it and help solve it soon afterwards.
What is your payment term?
- PayPal and West Union for small trial order
- TT pre-payment (Normally 35% deposit in advance, 65% balance payment before delivery)
- 100% Irrevocable Letter of Credit